Vista Tech Solutions Customer Testimonials
Dale Mazet and the rest of the team at Vista Tech provide us an essential interface between the carrier world and the customer. They are very responsive to all our needs including new orders, problem resolution, billing and technology issues. Their personal attention to their customers is a welcome touch and they always go the extra mile to make sure that our needs are met. They understand the internal workings of the carriers, and are very aggressive in working with them to take the complexity off of their customers. We would recommend Dale and her team to anyone who wants to maximize the productivity and efficiency of their often complex telecom infrastructure.
My team has worked consistently with Vista Tech Solutions for the past 2 years. I cannot say enough, there are so many wonderful things to say about the relationship! Vista has built a strong relationship with our team and our customers. Kurt, Lance, Beau, Kiersten, Christine, and the whole team at Vista Tech do a phenomenal job customer-facing and turning around great solutions quickly for them. The team always goes the extra mile, working nights, even weekends to ensure customer needs are met, and their orders are processed as efficiently as possible. I highly recommend Vista Tech Solutions as a solution partner. I thank everyone for the fantastic level of service they provide to our team and our customer base, daily.
In 2017, I was challenged with the goal of achieving 100% in NSR results for the entire year. I had achieved this in the past with AT&T, but never with a quota of $9k/month or $100k+, over the course of the year. In order to meet my goal, I needed to align myself with the right strategic partners who cared about hitting my goals just as much as I did. Vista Tech was that partner! Bringing in Vista Tech to my module was an excellent decision and I am now able to say that I have officially achieved my goal of over 100% YTD in 2017 NSR, with Vista Tech being a large reason for that. Their technical expertise, determination, and “never give up” attitude has helped us win some nice size opportunities in 2017, which added up to over $50k in new monthly sales. In addition, their willingness to take on new customers and opportunities only strengthened my opportunity to achieve over 100% in NSR for 2018. Kurt, Lance, Christine, and Kiersten managed the entire opportunity from start to finish. Kurt and Lance brought excellent sales and technical backgrounds to the table, all while Kiersten worked contracting/ordering, and Christine liaisoned with the customer and project managed. Vista Tech is the “dedicated,” in a dedicated solution provider.
I wanted to give a Big “Shout Out” to Vista Tech and most notably, Kiersten, for the work done on one of my financial customers. We were challenged every step of the way for both the Canada VPN circuit and the MOW IP Flex, but Kiersten never stopped working towards delivering what the customer ordered. Six months’ worth of redoing orders and keeping our customer’s best interest always at the forefront, even when we wanted to yell “Uncle,” was quite amazing. The number of nights Kiersten talked me off the ledge after receiving news that was less than optimal was countless.
The Bank by far was my biggest Strategic Services and top 10 CRU biller, so Vista’s ability to deliver had been critical to retaining and ultimately growing and keeping our relationship solid. Not only did they work through all the challenges with Canada, but also project-managed two major AVPN orders during this time. Their Partnership with the direct team, their focus, not cutting corners, is the type of behavior that helps us delight our customers. I know firsthand the value Vista brings to us and our customers and I am just so grateful to be in a position to work with Kurt, and his entire team each and every day.
Christine is a Rock Star. Thank you for putting her on to manage these cutovers and seeing them through to completion. She is truly an asset to your organization. I appreciate it when you and your staff understand and prioritize what is important to our business.
Kurt, I would like to take a minute and thank you for the outstanding service you provide to us regarding our AT&T network; you provide service that I feel is ‘off the charts’ great. Your experience, patience, troubleshooting skills, and guidance to resolution makes dealing with our business issues and challenges much easier. I appreciate how you make sure that I fully understand solutions before the call has ended and you truly understand the ins-and-outs of the AT&T landscape while communicating them in a user-friendly format. I look forward to working together in the future and will certainly recommend you for future communication needs.